Enterprise Account Manager
AffiniPaySalary not specified
Full Time
Junior (1 to 2 years)
$150,000 – $165,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, EdTech, RecruitingIndustries
Requirements
- 3-5+ years of account management or customer success experience in SaaS
- 1-3+ years managing expansion and renewal revenue with quota responsibility
- Track record of quota attainment
- Experience managing 50+ accounts in a portfolio model
- Strong history of retention and expansion revenue
- Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
Responsibilities
- Own gross dollar retention and drive growth across your book of business
- Run renewal cycles, prospect within existing accounts to identify expansion opportunities, and upsell and cross-sell throughout your book of business
- Conduct discovery with executives, prove ROI and value, and partner with CSMs who manage risk and adoption at the end-user level
- Work closely with your CSM counterpart but own the commercial relationship
- Lead value conversations, run competitive intel as needed, forecast renewal outcomes, and build strategies to increase account penetration
- Identify new buying centers when relevant, including functions like marketing that engage with Handshake’s brand bundle products
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid Market segment
- Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
- Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
- Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
- Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
- Manage and present data and value-driven Quarterly Business Reviews
- Manage overall customer loyalty, serving as internal advocate and escalation point to customers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Mid Market Account Manager position?
The salary range is $150K - $165K.
Is this a remote or hybrid role?
This is a hybrid position.
What experience is required for this role?
Candidates need 3-5+ years of experience, likely in account management or sales.
What does Handshake's team and company look like?
Handshake has a world-class team with leadership from Scale AI, OpenAI, xAI, Notion, Coinbase, and Palantir, and is a category leader with strong market coverage and partnerships.
What makes a strong candidate for this Account Manager role?
Strong candidates have 3-5+ years of experience, can build relationships with senior executives at Director, SVP, and VP levels, and excel at renewals, upselling, cross-selling, and demonstrating ROI.
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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