Mid - Market Account Executive at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, F&B, FMCG, TechnologyIndustries

Requirements

2 years of experience in Account Management, Sales, or Operations, ideally within F&B, FMCG, or a technology-led business
Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations
Confident communicator who can influence stakeholders at multiple levels
Excellent organization and time management skills; able to handle multiple accounts and priorities at once
Collaborative team player who thrives in a fast-paced, constantly evolving environment
Fluency in English is required; Arabic is a strong plus
Solid working knowledge of Excel / Google Sheets; Looker experience is a plus

Responsibilities

Manage a portfolio of mid-sized restaurant partners
Develop and nurture strong partnerships with restaurant owners and managers through consistent communication and on-the-ground visits, ensuring operational excellence and long-term growth
Analyze performance data to identify trends, growth levers, and operational inefficiencies, translating insights into clear action plans
Lead partner performance reviews and implement initiatives that drive higher order volume, basket size, and customer satisfaction
Support commercial discussions such as renewals, pricing adjustments, and limited exclusivity agreements, collaborating with senior Account Managers when needed
Onboard new sites of your existing portfolio, promote Deliveroo’s new products and features, and ensure partners get the most value from the platform

Skills

Key technologies and capabilities for this role

Account ManagementSalesData AnalysisPerformance ReviewsStakeholder ManagementProblem-SolvingCommunicationTime ManagementOnboardingCommercial Negotiations

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid.

What experience is required for this Account Executive position?

Candidates need 2 years of experience in Account Management, Sales, or Operations, ideally within F&B, FMCG, or a technology-led business.

What key skills are needed for this role?

Strong analytical and problem-solving skills, confident communication to influence stakeholders, excellent organization and time management, and being a collaborative team player are required.

What is the company culture like at Deliveroo?

The Account Management team is passionate, dynamic, and collaborative, working cross-functionally in a fast-paced environment; the company values autonomy, ownership, moves fast, and seeks new ideas.

What makes a strong candidate for this position?

A strong candidate has 2+ years in Account Management, Sales, or Operations (ideally F&B/tech), analytical skills with data tools like Excel, confident communication, and thrives in fast-paced team settings; Arabic fluency is a plus.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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