Microsoft Partner Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

Requirements

• At least 5 years of partner experience at Microsoft or in the Microsoft partner ecosystem.
• Established existing network at Microsoft that can be leveraged from day one.
• Understanding of the ins and outs of driving success in the Microsoft ecosystem, backed by a proven track record of results.
• Strong communication, negotiation, and presentation skills.
• Ability to develop and execute strategic plans and initiatives.
• Excellent problem-solving and analytical skills.
• Proficiency with Salesforce CRM and sales/partner management tools.
• Willingness to travel to meet with Microsoft partners and attend industry events.

Responsibilities

• Build upon and deepen existing Microsoft partnership.
• Create new relationships within the Microsoft ecosystem.
• Drive revenue growth through the Microsoft partnership.
• Serve as a dynamic communicator, appealing to different personalities and motivations.
• Build and maintain strong relationships with partners.
• Execute strategic plans and initiatives.
• Identify and pursue new business opportunities within the Microsoft ecosystem.

About You

• Dynamic alliance professional with strong Microsoft ecosystem experience.
• Ability to build and own relationships.
• Thrives in a fast-paced, remote-first environment.
• Strong sales acumen, executive presence, effective time management, and organization skills.
• Self-starter focused on building and owning.
• Team player.

Company Information

• Company: Ada
• Website: www.ada.cx
• Mission: To make customer service extraordinary for everyone.
• Funding: Over $250M in funding from tier-one investors.
• Notable Clients: Square, YETI, Canva, Monday.com