Membership Sales Representative Full Time at BJ's Wholesale Club

Lewis Center, Ohio, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Full-time availability
Clear understanding of all BJ’s Membership options and Co-Brand credit card
Ability to carry out job functions as assigned and support club policies, procedures, and compliance
Acts with honesty, integrity, and leads with the member in mind
Ability to ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively as a team
Moves with speed, agility, innovates, adapts, and maintains a friendly and positive attitude
Understands how to access and read production and/or financial performance reporting for the department
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Knowledge of club standards for stocking, promotional execution, signage, cleanliness, and organization

Execute Acquisition 365, renew, upgrade, and cross-sell BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement based on business benchmarks and results
Deliver superior customer service as first line point-of-contact for membership and credit card applications
Resolve and deescalate member concerns, ensure safe and positive environment
Work as a team to deliver GOLD club standards daily, including Grand Opening Look (GOL)