Membership Sales Associate Part Time at BJ's Wholesale Club

Raleigh, North Carolina, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Acts with honesty and integrity
  • Leads with the member in mind to address concerns and escalate as appropriate
  • Ensures a safe and positive environment for members and team
  • Embraces inclusion and diversity through collaboration and respect
  • Works as a team to achieve goals
  • Moves with speed and agility
  • Innovates and adapts
  • Maintains a friendly and positive attitude
  • Understands how to access and read production and/or financial performance reporting for the department
  • Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card

Responsibilities

  • Execute Acquisition 365
  • Renew memberships
  • Upgrade memberships
  • Cross-sell BJ’s Loyalty Programs
  • Handle merchandise returns, exchanges, pick-ups
  • Address general customer service inquiries
  • Provide excellent and efficient member service
  • Carry out job functions and responsibilities as assigned
  • Support the application of club policies, procedures, and compliance
  • Deliver service excellence through all points of contact
  • Resolve and deescalate member concerns
  • Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
  • Work as a team to deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized)
  • Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
  • Convert potential members by actively pitching all membership programs in accordance with company policies and practices
  • Sell BJ’s membership products to potential new and existing members with high energy and determination
  • Drive toward goal achievement defined by business benchmarks and results
  • Deliver superior customer service as a first line point-of-contact regarding membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership SalesLoyalty ProgramsMerchandise ReturnsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position?

This is a part-time position.

What are the main responsibilities of the Membership Sales Associate?

Responsibilities include executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, while providing excellent member service.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes a world-class team built on purpose and opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and delivering GOLD Member Standards with a friendly and positive attitude.

What makes a strong candidate for this role?

Strong candidates carry out assigned functions, support club policies and compliance, act with honesty and integrity, prioritize members, ensure a safe environment, embrace inclusion and diversity, work collaboratively as a team, move with speed and agility, and commit to GOLD Member Standards.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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