Membership Sales Associate Full Time at BJ's Wholesale Club

Fayetteville, North Carolina, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Full-time availability
Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity through collaboration and respect
Work as a team to achieve goals
Move with speed and agility, innovate, and adapt
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
Clear understanding of all BJ’s Membership options and Co-Brand credit card

Execute Acquisition 365 for acquiring new members
Renew, upgrade, and cross-sell BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement based on business benchmarks and results
Deliver superior customer service as first line point-of-contact for membership and credit card applications
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look; items stocked and promotional plans executed; visible accurate signage; clean and organized)