Membership Sales Ambassador Part Time at BJ's Wholesale Club

Akron, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

Execute Acquisition 365
Renew memberships
Upgrade memberships
Cross-sell BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups
Address general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement defined by business benchmarks and results
Deliver superior customer service as first line point-of-contact regarding membership and credit card applications
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Maintain Grand Opening Look (GOLD) daily
Ensure all items are stocked and promotional plans executed
Maintain visible accurate signage
Keep club clean and organized inside and out

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership AcquisitionCross-SellingMerchandise ReturnsExchangesLoyalty Programs

Questions & Answers

Common questions about this position

What benefits are offered for this part-time position?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, and vision options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time role?

This is a part-time position.

What are the main responsibilities of the Membership Sales Ambassador?

The role involves executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, while providing excellent member service.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and delivering GOLD Member Standards with a positive attitude.

What makes a strong candidate for this role?

Strong candidates demonstrate excellent customer service skills, ability to resolve member concerns, commitment to team goals, a positive attitude, and adherence to club policies and GOLD standards.