Membership Sales Ambassador Part Time at BJ's Wholesale Club

Coral Springs, Florida, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Must have open availability including weekends
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Acts with honesty and integrity, leading with the member in mind
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity through collaboration and respect
Work as a team to achieve goals
Move with speed and agility
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department

Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement defined by business benchmarks and results
Deliver superior customer service as a first line point-of-contact
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily (Grand opening look, items stocked, promotional plans executed, visible accurate signage, clean and organized)
Address and escalate member concerns as appropriate