Member Support Specialist at Minno

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Media, Technology, Christian MediaIndustries

Requirements

Passionate about serving the community and leading with empathy while prioritizing member care throughout the support process
Strong problem-solving and critical thinking skills, with a determination to understand the root cause of issues ("why" behind the "what")
Ability to make extra efforts to understand how things work, propose timely solutions, and recommend quality-of-life improvements for members
People-driven approach, ensuring every member feels heard, respected, and supported
Commitment to accurately understanding members' experiences for both member benefit and organizational growth

Responsibilities

Serve as a support representative in frontline communications with members via member support platform, managing escalated issues through a ticketing system
Efficiently respond to incoming member support tickets
Escalate member concerns in a timely manner when appropriate, including outages, technical issues, and content questions
Serve as the liaison between members and internal team
Participate in QA for new products

Skills

Key technologies and capabilities for this role

Customer SupportCommunicationProblem SolvingCRMMember Engagement

Questions & Answers

Common questions about this position

What is the salary or compensation for the Member Support Specialist role?

This information is not specified in the job description.

Is this Member Support Specialist position remote or based in an office?

This information is not specified in the job description.

What skills are required for the Member Support Specialist role?

The role requires passion for serving the community, leading with empathy, prioritizing care for members, problem-solving, and critical thinking.

What is the company culture like at Minno?

Minno is a fast-growing, mission-driven startup powered by a team with experience at top companies, focused on creative excellence, faithful curation, parent partnership, and a global vision as a public benefit corporation.

What makes a strong candidate for the Member Support Specialist position?

Strong candidates are passionate about serving the community, lead with empathy while caring for members, and have strong problem-solving and critical thinking skills.

Minno

Streaming platform for Christian children's content

About Minno

Minno provides streaming media that focuses on Christian content for children. The platform offers a variety of faith-based shows and resources designed to help kids learn about Jesus in an engaging way. By utilizing streaming technology, Minno allows families to access this content on their devices at any time, making it convenient for parents to find shows that align with their values. Unlike other streaming services, Minno specifically targets Christian families, ensuring that all content is wholesome and faith-aligned. The company operates on a subscription model, offering a free 7-day trial for new users, which helps generate steady revenue while allowing families to explore the service. Minno's goal is to connect families through shared faith experiences and support the spiritual growth of young viewers.

Nashville, TennesseeHeadquarters

2017Year Founded

$15.9MTotal Funding

SEEDCompany Stage

Consumer Software, EntertainmentIndustries

11-50Employees

Benefits

Performance Bonus

Company Equity

Professional Development Budget

Conference Attendance Budget

Remote Work Options

Risks

Increased competition from other faith-based streaming services like Pure Flix.

Potential backlash from secular audiences could impact brand perception.

Subscriber growth challenges in a saturated streaming market.

Differentiation

Minno focuses on faith-based content for children, a niche market.

The platform offers award-winning content like 'The Laugh & Grow Bible for Kids'.

Minno collaborates with top studios like Sunrise Animation and Angel Studios.

Upsides

Growing demand for faith-based children's content boosts Minno's market potential.

Partnerships with animation studios enhance content quality and reach.

Subscription model ensures steady revenue and potential for growth.

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