Member Support Specialist

Employment Type: Full-Time Location Type: Remote Salary: $21-$27 per hour

Position Overview

Brightline is seeking a dedicated Member Support Specialist to join our growing team. In this role, you will be instrumental in providing exceptional support to our members, assisting them with sign-ups, scheduling, billing, and various administrative tasks. You will be a key part of a dynamic team focused on delivering outstanding service as we expand our reach.

Responsibilities

• Conduct initial phone consultations with new members to assess their fit for Brightline services.
• Schedule appointments for members.
• Ensure all necessary member paperwork is completed accurately.
• Provide administrative support to Providers.
• Address all member administrative inquiries between sessions.
• Perform eligibility checks, process insurance claims, and collect member payments.
• Maintain organization and efficiency within the Member Support team's internal software tools.
• Identify opportunities to enhance the member experience, streamline clinical team workflows, and improve operational processes as the company scales.

Requirements

• A strong passion for Brightline's mission to transform behavioral health for children and families.
• Proven experience in customer service, with a dedication to creating a unique member experience.
• Bilingual proficiency in English and Spanish, with the ability to support Spanish-speaking members.
• Enthusiasm for building a new venture, a strong work ethic, and a desire to make a positive impact on families' lives.
• Comfort and adaptability with various technologies, including email, EHR systems, and scheduling tools. Ability to learn new systems quickly and provide constructive feedback.
• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Commitment to completing all tasks, regardless of complexity.
• Previous experience managing a medical office and/or familiarity with insurance billing are considered a plus.

Work Schedule: This is a fully remote position with a schedule of 12:00 PM - 9:00 PM PST, Monday through Friday.

Benefits, Perks, and Stipends

• Insurance: Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account.
• Retirement: 401k.
• Time Off: 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave.
• Wellness & Development: Health and Wellness Stipend, Home Office Reimbursement, Professional Development Reimbursement.

Brightline offers a comprehensive total rewards philosophy, including competitive, geo-based compensation that is performance and potential-driven. Our compensation strategy is informed by market research and internal input, encompassing salary, equity, benefits, well-being, and career opportunities.

About Brightline

Brightline is a leading therapy and psychiatry practice dedicated to providing expert mental health care for children, teens, and their families. Our services range from diagnostic evaluations and therapy to psychiatry (including medication management) and psychological testing for learning differences and executive functioning.

Our Commitment to Diversity, Equity, and Inclusion

At Brightline, Diversity, Equity, Inclusion, and Belonging are fundamental to our mission. We are committed to:

• Building a future where all families have access to inclusive, high-quality care.
• Creating an environment where employees can be their authentic selves, achieve their full potential, and have equal opportunities for success.
• Continuously evaluating and improving our beliefs, behaviors, structures, and systems to foster inclusivity.
• Ensuring every employee, candidate, client, and family we serve feels valued and respected.