Member Operations Analyst

Position Overview

• Location Type: Fully Remote
• Job Type: Full-time
• Salary: $65,000 - $100,000

Garner is revolutionizing the healthcare industry by improving doctor performance and incentivizing a new model that makes high-quality care affordable. We have experienced rapid growth, doubling revenue annually for the past five years, and are expanding our team by over 50% each year. We foster an award-winning culture that emphasizes teamwork, trust, autonomy, exceptional results, and individual growth.

This role is for a Member Operations Analyst who will be the primary point of contact for users of a new Garner product. You will act as a trusted guide, assisting members in understanding and navigating their healthcare benefits. Through phone, chat, and email, you will help members access high-quality care at the lowest possible cost. This position requires strong service skills, adaptability in a dynamic environment, and the ability to manage complexity, balancing professionalism and empathy with attention to detail and nuanced benefit interpretation.

The role reports directly to the VP of Product and is part of a cross-functional team focused on bringing a new product to market. Candidates should be available to work Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Responsibilities

• Deliver exceptional service to members on complex tickets via phone, chat, and email, providing education and guidance on benefits and provider selection.
• Partner with the VP of Product to define and iterate on the ideal member experience for the new product.
• Answer detailed process questions from team members and ensure timely resolution of all issues.
• Identify, plan, and implement initiatives to enhance the member experience.
• Relay member feedback to product and operations teams to improve Garner's solutions.
• Maintain a detail-oriented, working knowledge of employer health benefits and insurance.
• Serve as a subject matter expert on member-facing issues.

Requirements

• A minimum of 2 years of relevant experience in a customer support or operations role with increasing responsibilities.
• A passion for problem-solving, with the ability to think creatively and empathetically while remaining calm under pressure.
• A desire to work in a rapidly evolving startup environment.
• A high level of process orientation, digital organization, and resourcefulness.
• A willingness to be hands-on and do what is necessary for company success.
• Experience working in a rapidly evolving startup environment.
• A desire to contribute to Garner's mission of improving the U.S. healthcare system.

Compensation and Benefits

• Base Salary: $65,000 - $100,000, depending on qualifications, skills, and applicable laws.
• Additional Compensation: Eligible for equity incentive plan.
• Benefits: Flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health, and more.

Company Information

Garner is the fastest-growing company in its space, recognized for its innovative approach to healthcare quality and cost reduction. We are proud recipients of awards such as USA Today Top Workplaces 2025, reflecting our commitment to a unique and supportive culture.

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