Product Operations Analyst
Devoted Health- Full Time
- Junior (1 to 2 years)
Candidates should possess a minimum of two years of relevant experience in a customer support or operations role, demonstrating increasing levels of responsibility, and a passion for assisting individuals in resolving complex issues with empathy and creativity while maintaining composure under pressure. A desire to thrive in a rapidly evolving startup environment, coupled with a high level of process-orientation, digital organization, and resourcefulness, is also required.
The Member Operations Analyst will deliver exceptional service to Garner’s members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider, and will partner with the VP of Product to define and iterate on the ideal member experience. They will answer detailed process questions, identify and implement improvement initiatives, relay member feedback to product and operations teams, and maintain a detailed understanding of employer health benefits and insurance. Additionally, the analyst will act as a subject matter expert in member-facing issues and contribute to the overall success of Garner’s mission to improve the U.S. healthcare system.
Healthcare data platform improving patient outcomes
Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.