Garner Health

Member Operations Analyst

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess a minimum of two years of relevant experience in a customer support or operations role, demonstrating increasing levels of responsibility, and a passion for assisting individuals in resolving complex issues with empathy and creativity while maintaining composure under pressure. A desire to thrive in a rapidly evolving startup environment, coupled with a high level of process-orientation, digital organization, and resourcefulness, is also required.

Responsibilities

The Member Operations Analyst will deliver exceptional service to Garner’s members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider, and will partner with the VP of Product to define and iterate on the ideal member experience. They will answer detailed process questions, identify and implement improvement initiatives, relay member feedback to product and operations teams, and maintain a detailed understanding of employer health benefits and insurance. Additionally, the analyst will act as a subject matter expert in member-facing issues and contribute to the overall success of Garner’s mission to improve the U.S. healthcare system.

Skills

Customer Support
Healthcare Benefits Navigation
Communication (Phone, Chat, Email)
Attention to Detail
Empathy
Complexity Management

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

Key Metrics

New York City, New YorkHeadquarters
2019Year Founded
$59.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, HealthcareIndustries
201-500Employees

Benefits

Company Equity
401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.
Stricter data privacy regulations may limit Garner's access to necessary datasets.
Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.
The company offers a unique reimbursement service for out-of-pocket medical costs.
Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.
The rise of personalized medicine aligns with Garner's data-driven provider identification approach.
Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

Land your dream remote job 3x faster with AI