Lead Billing Strategy & Systems Analyst
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field, along with a minimum of 5 years of experience as a Solutions Analyst, demonstrating a strong understanding of healthcare technology platforms and workflows. Experience with EHR systems and a familiarity with the long-term care and medical facilities administrative tasks are essential.
Responsibilities
The Lead Solutions Analyst will provide world-class customer support, resolving complex technical issues related to administration, configuration, and application utilization, while documenting problems accurately and mentoring team members. They will facilitate resolution through research, log analysis, and collaboration with internal teams, ensuring high customer satisfaction and contributing to the achievement of Model of Care objectives.
Skills
EHR
Long-term care
Medical facilities
Customer experience
Problem-solving
Technical expertise
Workflow analysis
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Key Metrics
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees