Responsibilities

The Member Lifecycle Marketing Associate will manage day-to-day operations across lifecycle marketing, including tracking and executing cross-functional project workflows; developing and maintaining trackers, documentation, and calendars; coordinating stakeholder communication; and owning operational email requests from intake through launch. They will be a key partner in QA across email, SMS, and push channels by working closely with Marketing Operations and other teams to ensure an accurate, error-free experience, and contribute to ongoing analysis by pulling and organizing performance data from reporting tools. This role involves collaborating closely with Marketing Operations, Customer Success, Member Success, Data, and Product teams to deliver timely, personalized communications to members, guiding them in getting the most out of their Carrot benefit.