Member Experience Supervisor Full Time at BJ's Wholesale Club

Greenburgh, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team members through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Capability to create a safe and collaborative environment with open communication and team trust
Experience in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge to guarantee service excellence and ensure daily execution of GOLD Member Standards

Responsibilities

Work closely with the Assistant Club Manager of Member Experience to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Provide a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer ServiceMembership SalesFront End OperationsPolicy ExecutionPerformance Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

BJ’s offers weekly pay, free BJ’s memberships, generous paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What leadership skills are required for the Member Experience Supervisor role?

Key skills include strong business acumen through strategic thinking and data-driven decision-making, leading through change, effective communication, building high-performing teams by fostering collaboration and accountability, and delivering results by setting expectations and driving execution.

What teams does the Member Experience Supervisor lead?

The role directly leads the Front End Leads (FELs), Cashiers, and Membership Sales Ambassador, working closely with the Assistant Club Manager of Member Experience.