Member Experience Supervisor at BJ's Wholesale Club

Noblesville, Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team members through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Capability to create a safe and collaborative environment with open communication and team trust
Experience in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge to guarantee service excellence and ensure daily execution of GOLD Member Standards

Responsibilities

Work closely with the Assistant Club Manager of Member Experience to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Provide a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Provide overall leadership and direction within the club
Develop talent, display leadership, and deliver results consistently
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence

Skills

Key technologies and capabilities for this role

Team LeadershipFront End ManagementCashier SupervisionMembership SalesPolicy ExecutionCustomer ServicePerformance Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require working in a specific location?

This information is not specified in the job description.

What are the key leadership responsibilities for this role?

Key responsibilities include knowing the business with strong acumen and data-driven decisions, leading through change, communicating effectively, building high-performing teams through collaboration and accountability, and delivering results by setting expectations and driving execution.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes a world-class team of over 30,000 members making real impact, built on purpose and opportunity, with team members at the heart of everything and a focus on growth together.

What teams does the Member Experience Supervisor directly lead?

The role directly leads the Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors.