Member Experience Representative at Daily Wire

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

MediaIndustries

Requirements

High School Diploma or GED
Previous experience in customer support, client services, sales, or a related field (preferred)
Excellent communication skills, including proficiency in phone conversations and real-time chat interactions
Exemplary written communication skills
Above average computer skills, including experience with tracking/recording call information, filing documents, or updating customer profiles/accounts
Ability to concentrate on multiple problems at once
Excellent time management and prioritization skills
Customer-focused mindset, with a commitment to delivering positive customer experiences and finding resolutions

Responsibilities

Respond quickly and professionally to member issues with empathy, accuracy, and care
Develop deep product knowledge of DailyWire+, Bentkey, and all consumer products to provide expert guidance and troubleshooting
Identify and act on opportunities to upsell and cross-sell memberships and products that enhance member value
Manage member communications across multiple channels, including phone, email, and chat
Research and recall information efficiently to deliver exceptional support and solutions
Assess member needs to provide the right answers, troubleshooting steps, or guidance for a positive experience
Adhere to established customer service policies, procedures, and best practices
Consistently strive to meet or exceed individual and team performance targets
Pursue creative, effective solutions to resolve issues beyond standard policy shortcuts

Skills

Customer Service

Phone Support

Chat Support

Email Communication

Troubleshooting

Upselling

Cross-selling

Product Knowledge

Computer Skills

Daily Wire

Digital media company for conservative audiences

About Daily Wire

Daily Wire operates in the digital news and entertainment market, focusing on providing content for a conservative audience. The company offers news articles, opinion pieces, and entertainment through its website, dailywire.com, featuring various shows and podcasts that discuss current events, politics, and culture. Daily Wire generates revenue through advertising on its free content and subscription fees from its premium membership, "Daily Wire Insider," which grants access to ad-free content and exclusive articles. Unlike many mainstream media outlets, Daily Wire emphasizes conservative viewpoints, catering to an audience that feels underrepresented. The company's goal is to deliver content that resonates with conservative ideologies while diversifying its revenue through merchandise sales and partnerships.

Los Angeles, CaliforniaHeadquarters

2015Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Competition from conservative media outlets like Blaze Media and Newsmax is increasing.

Controversial content may lead to advertiser backlash and reduced revenue.

Legal challenges from perceived discriminatory content could pose financial risks.

Differentiation

Daily Wire offers a conservative slant on news, appealing to underrepresented audiences.

The company combines advertising and subscription services for diversified revenue streams.

Daily Wire's premium membership provides ad-free content and exclusive articles.

Upsides

Increased interest in conservative media boosts potential subscribers and advertisers for Daily Wire.

DailyWire+ platform launch could broaden audience and increase subscription revenue.

Daily Wire's influence as a watchdog enhances its reputation and credibility.

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