Licensed Telesales Agent
Devoted HealthSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health InsuranceIndustries
Requirements
Candidates should possess 1 to 2 years of experience in a Medicare call center, demonstrating knowledge of Medicare products, excellent communication and listening skills, and an understanding of state, federal, and carrier guidelines for Medicare Products. They must be a self-starter with a positive attitude and the ability to multitask, adaptable to a high-pressure environment, and driven to build and support an effective quality assurance program, along with strong attention to detail and computer proficiency. A Bachelor’s degree or equivalent work experience (HS diploma + 4 years relevant experience) is preferred.
Responsibilities
The Medicare Telesales Quality Assurance Specialist is responsible for evaluating the quality and handling of calls and documents key trends/behaviors for management review, conducting audits to measure adherence and compliance within organizational/state and regulatory guidelines using a designated scoring tool for all carriers, supporting with training development and implementation for quality and performance programs, assisting in compiling and tracking responses on agent complaints, making recommendations on training needs, quality controls and procedures for continued improvement of quality and performance programs, involvement in developing, updating policies and procedures pertaining to business unit, and supporting with the day-to-day maintenance and operations of assigned functional unit. The role also includes meeting organizational thresholds on quality assurance program, refining quality performance program and trainings, meeting compliance for all state, federal, carrier and internal programs, identifying compliance risks within the organization, and other duties as assigned.
Skills
Call Center Quality Assurance
Call Evaluation
Auditing
Compliance Monitoring
Training Development
Performance Measurement
Policy and Procedure Development
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees