Medical Billing Associate - Patient Services

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!

Employment Type: Full time

How You Will Have an Impact

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Performs Ad Hoc tasks at managers discretion

What Luna Can Offer You

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date

Compensation

• $16 - $21 an hour
• Salary is dependent on experience and location.

What You Can Offer Luna

• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn

Luna's Values

• Care Exceptionally
• Incredibly Relentless
• Be Impactful
• 1% Better, Every Day

Accolades

• Forbes America's Best Startup Employers of 2024 #111
• Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare
• Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023
• Gold Indigo Design Award for mobile app design excellence 2020

Physical therapy, delivered.