Medical Billing Associate - Patient Services

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Physical TherapyIndustries

Requirements

Candidates should have a minimum of 1 year of related experience, strong attention to detail, and excellent time management skills. A positive attitude and a willingness to learn are also essential.

Responsibilities

The Medical Billing Associate will answer inbound patient calls, manage copay collections, and communicate with other departments regarding patient needs. Responsibilities include creating partner cases, posting late cancels, reviewing and delegating patient electronic communications, and maintaining billing ledgers. The associate will also assist with larger projects, learn the basics of insurance billing (PPOs, HMOs, Medicare, Workers Comp), and maintain knowledge of medical billing practices. Key duties involve queue-based work such as authorizations and insurance payment posting, achieving daily, weekly, monthly, and quarterly goals for patient payments and documentation, and performing ad hoc tasks as directed by management.

Skills

Medical Billing

Patient Services

Customer Service

Insurance Verification

Payment Collection

Account Management

Problem-Solving

Communication

Data Entry

PPO

HMO

Medicare

Workers Comp

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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