Job Description

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a self-driven and detail-oriented Accounts Receivable Specialist to join our team and help ensure smooth, accurate billing and collections processes.

Requirements

• 2 years of experience with customer collections
• Minimum 1 year of experience with a Revenue Recognition billing platform (Maxio strongly preferred; Chargebee or similar software also acceptable)
• Experience with Salesforce CRM
• Experience with customer vendor portals (Coupa, Tungsten, Ariba, etc.)
• Strong communication skills with both internal and external stakeholders
• Understanding of basic accounting principles and financial processes
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and remotely
• Commitment to meeting deadlines and achieving targets

Responsibilities

• Process transactions and bill invoices through our billing platform.
• Follow up on past due invoices for payment and resolve disputes.
• Manage the AR email inbox to follow up on customer payments and inquiries.
• Manage requests from internal teams (CSM/AE) for billing updates/customer information.
• Research and resolve invoice discrepancies and issues.
• Provide support for the month-end close process.
• Collaborate with the team and assist with all Accounts Receivable functions.

How Success Will Be Measured

• Timely and accurate processing of transactions and invoices.
• Efficient follow-up on outstanding invoices to ensure prompt resolution.
• Support for smooth month-end close, meeting deadlines with reliable data.
• Proactive in identifying and resolving discrepancies with strong attention to detail.

Application Instructions

• Not specified