Medical Assistant at Vida Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Requirements

Able to work within Vida business hours: Monday through Friday between 8 AM to 8 PM & Saturday/Sunday 8 AM to 12 PM, in MA’s time zone
1 year of experience working at Vida
Certification as a Medical Assistant (CMA, RMA, or equivalent) preferred
Experience in a medical office, clinic, or telehealth setting is a plus
Experience with utilization management policies and procedures
Experience successfully submitting and managing prior authorization and formulary exceptions
Strong communication skills, both verbal and written
Proficiency in using telehealth technology
Ability to multitask and prioritize in a fast-paced environment
Compassionate and patient-centered approach to care
Strong organizational skills and attention to detail
Able to commit to 40 hours of calendar availability/week

Responsibilities

Assist Vida Medical Providers by reviewing and responding to medical provider chat messages
Triage messages to appropriate parties as needed
Research and address medical provider escalations that come from Vida Member Support Team, Vida Quality Assurance Team and Prior Authorization Submission Team
Manage exception process for restricted drugs with PBM partners
Complete prior authorization forms to support the prescribing of restricted drugs and address issues/escalations related to this process
Collaboratively partner with all providers on the member’s care team as needed
Given the sensitive nature of health information- maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI)
Follow department policies and procedures
Stay up to date on Vida training requirements and communications
Appropriately document hours worked utilizing appropriate ADP pay codes
Perform according to Vida's QA and compliance guidelines in order to provide a safe and consistent experience for Vida members
Message on Vida's provider platform/technology/templates etc
Efficiently utilize cloud technology, such as Slack, Google Suite and Zoom
Limit scope of practice to Vida clinical guidelines
Agree to abide by Vida policies and consents related to services provided to Vida members

Skills

Medical Assisting

Message Triage

Prior Authorization

PBM Management

Escalation Resolution

Chat Support

Healthcare Provider Support

Member Support

Vida Health

Personalized healthcare programs using technology

About Vida Health

Vida Health provides personalized healthcare programs targeting conditions like diabetes, obesity, depression, and hypertension. The company combines human-centered care with technology, employing registered dietitians, physicians, expert coaches, and therapists who connect with clients through video chats. This personal interaction is enhanced by customized digital interventions and educational content, which are tailored to each member's needs using machine learning and data from devices like glucose monitors and fitness trackers. Vida Health stands out from competitors by adopting a pay-for-performance model, where it only receives payment if it successfully helps clients improve their health outcomes. This commitment to results has led to significant improvements in medication adherence, weight loss, and reductions in depression among users.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$210.6MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees