Master Trainer – Facilitation & AI Skill Building at Adobe

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital ExperiencesIndustries

Requirements

Deep facilitation expertise and mastery
Technical agility to integrate playbooks, sales tools, analytics platforms, and AI assistants
Experience as a strategic learning architect
Ability to design scalable, self-led skill building ecosystems, real-world simulations, and AI-driven learning journeys
Knowledge of Adobe product suite and customer engagement frameworks (ICX)
Familiarity with real-time tools (e.g., battlecards, pitch decks, call recordings, Converse AI)
Expertise in AI models for adaptive learning paths, content localization, tone adaptation, and language transformation
Proficiency in learning optimization using dashboards, feedback loops, performance metrics, and tracking systems
Experience with AI-powered chatbots and assistants
Ability to collaborate with instructional designers and PMMs
Knowledge of sales playbooks, Adobe product capabilities, industry use cases, and ICX vision
Up-to-date with innovations in Sales, Generative & Agentic AI tools, and learning science

Responsibilities

Design and deliver immersive, real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks
Facilitate interactive training sessions that build capabilities across ICX
Use real-time tools (e.g., battlecards, pitch decks, call recordings, Converse AI) to simulate customer scenarios
Embed decision trees and branching logic into simulations for personalized skill development
Build adaptive learning paths using AI models based on learner behavior, role maturity, and performance patterns
Implement AI-driven content localization, tone adaptation, and language transformation for a global learner base
Monitor learning impact using dashboards to analyze engagement, retention, and transfer of skill
Use feedback loops and performance metrics to iterate simulations and training design, continuously improving learning experiences
Collaborate with platform teams to integrate tracking systems for real-time assessment
Set up and monitor AI-powered chatbots and assistants for 24/7 learner interaction and Q&A
Partner with instructional designers and PMMs to embed sales playbooks into simulation workflows
Maintain playbook alignment with latest Adobe product capabilities, industry use cases, and ICX vision
Act as a champion for tool adoption, advocating for the effective use of AI-based productivity and learning platforms
Stay updated with innovations in Sales, Generative & Agentic AI tools and learning science to adapt best practices
Evaluate new tools

Skills

Key technologies and capabilities for this role

FacilitationAI Skill BuildingSimulation DesignAI-Powered LearningLearning SystemsEnablement StrategyTraining DesignPersona-Based Learning

Questions & Answers

Common questions about this position

What benefits does Adobe offer?

Adobe offers market competitive employee benefits including health insurance, global days off, wellness fund, parental leave, access to the Employee Stock Purchase Program, and career-building programs.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary can I expect for this Master Trainer role?

This information is not specified in the job description.

What key skills are required for the Master Trainer position?

The role requires deep facilitation expertise, simulation design, technical agility with AI-powered learning systems, and experience integrating playbooks, sales tools, analytics platforms, and AI assistants.

What is the company culture like at Adobe?

Adobe is committed to creating exceptional employee experiences where everyone is respected with equal opportunity, fostering innovation from all levels, and has been recognized as a Great Place to Work, with employees empowered for social responsibility.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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