Marketing Operations Manager

Position Overview

• Location Type: Remote (United Kingdom)
• Job Type: Full-time
• Salary: Not specified

Twilio is a communications platform that empowers businesses and developers to build innovative customer experiences. We are a remote-first company with a strong culture of connection and global inclusion. This role focuses on campaign operations, providing the operational backbone for marketing campaigns.

Requirements

• Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Experience: 3-5 years of experience in campaign operations, marketing operations, or project management.
• Campaign Automation: Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations).
• Marketing Automation: Strong competency in marketing automation (Marketo preferred).
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment.

Responsibilities

• Collaborate with stakeholders to develop campaign strategies, timelines, and objectives.
• Build, test, and execute marketing campaigns across various platforms.
• Prioritize, track, and document campaign request updates via project management software (Jira).
• Optimize internal processes to improve efficiency and reduce bottlenecks.
• Resolve roadblocks and issues as needed to meet campaign goals.
• Identify and recommend improvements based on campaign performance insights.

Desired Qualifications

• Communication Skills: Excellent written and verbal communication skills.
• Certifications: Relevant certifications such as Marketo Certified Expert.
• Tools Proficiency: Proficiency with project management tools (e.g., Jira, Airtable, Asana).

Company Information

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.