Twilio

Marketing Operations Manager

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote (United Kingdom)
  • Job Type: Full-time
  • Salary: Not specified

Twilio is a communications platform that empowers businesses and developers to build innovative customer experiences. We are a remote-first company with a strong culture of connection and global inclusion. This role focuses on campaign operations, providing the operational backbone for marketing campaigns.

Requirements

  • Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
  • Experience: 3-5 years of experience in campaign operations, marketing operations, or project management.
  • Campaign Automation: Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations).
  • Marketing Automation: Strong competency in marketing automation (Marketo preferred).
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment.

Responsibilities

  • Collaborate with stakeholders to develop campaign strategies, timelines, and objectives.
  • Build, test, and execute marketing campaigns across various platforms.
  • Prioritize, track, and document campaign request updates via project management software (Jira).
  • Optimize internal processes to improve efficiency and reduce bottlenecks.
  • Resolve roadblocks and issues as needed to meet campaign goals.
  • Identify and recommend improvements based on campaign performance insights.

Desired Qualifications

  • Communication Skills: Excellent written and verbal communication skills.
  • Certifications: Relevant certifications such as Marketo Certified Expert.
  • Tools Proficiency: Proficiency with project management tools (e.g., Jira, Airtable, Asana).

Company Information

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Skills

Campaign Management
Marketing Automation
Project Management
Jira
Airtable
Asana
Workflow Automation
Lead Nurture
Customer Lifecycle
Audience Segmentation
Communication Skills
Certifications (e.g., Marketo Certified Expert)

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.
Layoffs of 295 workers could decrease morale and affect service quality.
Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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