Marketing Operations (Contract) at Chief

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional NetworkingIndustries

Requirements

Advanced experience with CRM technology; specifically Braze, Chief’s primary customer engagement platform
Working knowledge of Braze and Salesforce. Knowledge of Segment and Metabase a nice to have
Demonstrated success driving customer engagement and acquisition using triggered or automated campaigns, webhooks, canvases, liquid logic, dynamic/personalized content and audience segmentation
Expertise in email, SMS, push notifications & in-app messaging best practices
Comfortable solutioning & advising on net new marketing use cases within Braze
Ability to multi-task in a high-velocity environment

Responsibilities

Oversee Chief omni-channel communications strategy, operations and campaign execution including email, SMS, push and in-app messaging, to grow awareness, nurture prospects, and drive a highly engaging member experience through marketing, transactional, and operational communications
Serve as the subject matter expert of customer engagement platform (Braze); own platform governance (such as new domains, channel expansion, preference center, etc) and oversee deliverability and health of all domains
Champion data hygiene and strategy within Braze; work closely with the Data team to build audience segmentation, enhance data hygiene, maintain efficient data workflows, and monitor and troubleshoot as needed
Identify, build and collaborate with Product, Engineering and Data to launch new features and enhance existing functionalities within Braze, such as API triggered campaigns
Oversee technical troubleshooting issues with internal teams to maintain positive member experience
Oversee a direct report that owns execution of omni-channel Chief communications, working to train team on Braze features & oversee QA

Skills

Key technologies and capabilities for this role

BrazeCRMMarketing AutomationEmail MarketingSMS MarketingIn-App MessagingData Management

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid position.

What is the duration of this contract position?

This is a contract position running through January 5, 2026.

What key skills are required for the Marketing Operations role?

The role requires expertise in Braze as the subject matter expert for customer engagement, overseeing CRM ecosystem across email, SMS, and in-app channels, data hygiene and segmentation strategies, and cross-functional collaboration on integrations and automations.

What is the company culture like at Chief?

Chief's workplace is built on being real and respectful, helping grow careers, maintaining team wellbeing, and giving everyone a seat at the table, with teams where diverse voices, identities, perspectives, and experiences are represented and celebrated.

What makes a strong candidate for this Marketing Operations contractor role?

Strong candidates will have deep expertise in Braze, experience managing omni-channel communications including email, SMS, push, and in-app messaging, skills in data hygiene, audience segmentation, and the ability to collaborate cross-functionally on technical integrations and automations.

Chief

Subscription-based networking for women executives

About Chief

Chief.com is a membership network designed specifically for women in executive leadership positions. It provides a platform where senior executives can connect, share knowledge, and expand their professional networks. Members can create a personal board of advisors, gaining insights and advice to enhance their leadership skills. The platform also offers access to business experts and exclusive programming aimed at professional development. Chief.com differentiates itself from competitors by focusing on the unique needs of women leaders and emphasizing Diversity, Equity, and Inclusion (DEI) in its operations. The company's goal is to empower women executives by providing them with valuable resources and connections that support their growth and success in leadership roles.

New York City, New YorkHeadquarters

2019Year Founded

$136.2MTotal Funding

SERIES_BCompany Stage

Social Impact, EducationIndustries

5,001-10,000Employees

Risks

Increased competition from platforms like TheLi.st and Ellevate Network.

Economic downturns may reduce spending on professional memberships.

Recent layoffs may indicate financial pressures affecting service delivery.

Differentiation

Chief is the largest community of senior women executives in the U.S.

Chief offers personalized executive coaching, both one-on-one and in peer groups.

Chief's commitment to DEI is a core aspect of its operations and offerings.

Upsides

Growing interest in DEI aligns with Chief's commitment to diversity and inclusion.

Hybrid work models increase demand for Chief's digital networking platform.

Recognition of women leaders provides opportunities for Chief to highlight its members.

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