Market Manager at Odeko

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, TechnologyIndustries

Requirements

Live in the Boston area (North shore Boston market)
2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
Experience discovering and closing sales opportunities and building client relationships
Self-directed and comfortable in a constantly evolving environment
Experience successfully managing a pipeline to achieve revenue targets
Experience in delivering client-focused solutions based on customer needs
Passion for coffee and small business (background in coffee is a bonus)

Responsibilities

Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts
Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
Own the customer relationship pre & post sales, with a focus on retention and expansion through upselling, in-person visits to cafes, and launching new products
Work closely with Operations and Support team to ensure day-to-day issues are resolved quickly
Keep meticulous records in CRM tool (Hubspot) to report activity and conversations, enhancing the customer experience
Work closely with Odeko’s vendor partners to collaborate in local coffee events and conduct sampling campaigns for prospective customers
Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on feedback
Continually develop knowledge of local and national trends within the specialty coffee industry
Make on-site visits to customers (cafes, coffee shops, etc.)

Skills

Sales

Customer Acquisition

Account Management

Customer Onboarding

Upselling

Prospecting

Revenue Growth

Customer Retention

Business Development

Data-Driven Sales

Odeko

Streamlines operations for independent coffee shops

About Odeko

Odeko offers a dashboard that helps small businesses, particularly independent coffee shops, manage their operations more effectively by simplifying ordering and vendor management, saving clients about 10 hours a week. The company reduces carbon emissions by 66% through consolidated deliveries and helps clients save 21% on goods, potentially increasing their annual profits by 5%. Unlike competitors, Odeko focuses on empowering small to medium-sized businesses with a subscription-based service tailored to their needs. The goal is to enhance customer success while promoting sustainability and operational efficiency.

New York City, New YorkHeadquarters

2019Year Founded

$265.6MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Consumer GoodsIndustries

51-200Employees

Benefits

Competitive salaries

401K

Equity opportunities

Comprehensive and affordable medical, dental, and vision benefits. HSA, FSA available

Fitness benefits

Wellness programming

Unlimited vacation

Paid gender neutral parental leave

Fully remote team

Stipend for WFH set-up

Employee Resource Groups

Actively growing D&I initiatives

Bi-annual reviews

Professional growth stipend

Personal growth programming

Risks

Emerging competitors like Dripos threaten Odeko with integrated solutions.

Ghost kitchens may shift market dynamics, impacting Odeko's traditional clients.

Reliance on third-party collaborations poses risks if partnerships underperform.

Differentiation

Odeko offers a unique all-in-one dashboard for small business supply chain management.

The platform reduces carbon emissions by 66% through consolidated deliveries.

Odeko's leadership includes experienced professionals from Starbucks and WeWork.

Upsides

Odeko's $53M Series D funding supports further expansion and innovation.

Expansion into Miami, Portland, and Dallas shows a successful growth strategy.

Partnerships with Tiny Mile and Espresso State of Mind enhance service offerings.

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