Manager of Transactional Communications

Position Overview

Angi is seeking a Manager of Transactional Communications to drive the implementation of consumer-triggered transactional campaigns across owned channels, including email, push notifications, and SMS. This role will focus on developing and building omnichannel customer journeys to transform how Angi communicates with its customers through data-driven, customer-centric, and personalized messaging. The Manager will steward all homeowner-facing transactional communications, particularly those related to post-booking experiences, encompassing communications between Angi and the homeowner, and between the homeowner and the service provider.

About Angi®

At Angi®, our mission for 30 years has been simple: get jobs done well. We achieve this by connecting homeowners with reliable, skilled professionals and by connecting professionals with homeowners seeking their services.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network comprises over 150,000 skilled pros across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi, and this number continues to grow.

Why join Angi: Angi® is at the forefront of defining the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. Our platform simplifies the process for homeowners to find skilled professionals for repairs, renovations, and various other needs. For professionals, Angi serves as a business partner, facilitating access to desired work and supporting business growth. We believe home is the most important place on earth, and we are dedicated to making a real impact on families, communities, and livelihoods through our work for homeowners and pros. Angi is an exceptional place to work, and we eagerly anticipate welcoming you.

About the Team

This is a unique opportunity to join a team instrumental in shaping the future of communications at Angi. We are a collaborative and high-impact group working across product, design, and marketing to create thoughtful, personalized experiences for over 150 million homeowners. Our team is central to how we engage users, developing messaging strategies, conducting experiments, and continuously optimizing cross-channel communications. We are deeply committed to user experience and driven by data and creativity to achieve results. If you are excited by complex challenges and wish to contribute to reimagining how people care for their homes, we encourage you to connect with us.

About the Role

The Manager of Transactional Communications will be responsible for overseeing all transactional communications from Angi, including email, SMS, and push/app notifications, to assist customers in completing their intended jobs, whether hiring a professional for home repair/upgrades or utilizing Angi for pre-priced home services.

The ideal candidate will have experience managing omnichannel transactional communication programs at scale, with a focus on enhancing customer engagement, satisfaction, repeat purchase rates, and ultimately, revenue. They will possess a proven ability to manage projects from inception to completion, leveraging deep customer insights to inform their strategies. This communication channel is designed to help homeowners connect with qualified home professionals to ensure their jobs are completed successfully. The ideal candidate should be adept at creating communication/CRM strategies, implementing SMS and email within our email clients (Iterable, Customer.io), and communicating effectively and concisely across Angi.

Responsibilities

• Oversee all transactional communications from Angi, including email, SMS, and push/app notifications, to help customers complete their jobs.
• Develop and own the transactional communication customer journeys from ideation through launch and ongoing optimization.
• Define goals, benchmarks, and KPIs for transactional communications.
• Gather insights from program performance data and develop recommendations for measurable improvements.
• Own all analytics related to the performance of transactional communications.
• Continuously A/B test and optimize campaigns to drive increased engagement and repeat rates.
• Develop and execute QA/release plans to support new program launches.
• Develop stakeholder reports that quantify results.

Requirements

• Experience managing omnichannel transactional communication programs at scale.
• Proven track record of managing projects from start to finish.
• Deep experience leveraging customer insights to inform strategy.
• Skilled in creating communication/CRM strategy.
• Experience implementing SMS and email in email clients (e.g., Iterable, Customer.io).
• Ability to communicate succinctly and efficiently across an organization.

Application Instructions

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Company Information

• Company: Angi®
• Mission: Get jobs done well.
• Industry: Home Services