Manager, Transactional Communications

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates should have experience managing omnichannel transactional communication programs at scale with a focus on increasing customer engagement, satisfaction, repeat rate, and revenue. Proven track record of managing projects from start to finish and leveraging customer insights to inform strategy is required. Skills in creating communication/CRM strategy, implementing SMS and email in clients like Iterable or Customer.io, and communicating across an organization efficiently are necessary.

Responsibilities

The Manager of Transactional Communications will drive the implementation of consumer-triggered transactional campaigns across owned channels like email, push, and SMS. This role involves developing and building omnichannel customer journeys to personalize communications and transform how the company talks to customers. Responsibilities include overseeing all transactional communications, defining goals and KPIs, owning analytics, A/B testing campaigns, developing QA/release plans, and creating stakeholder reports.

Skills

Transactional Communications

Messaging Strategies

Push Notifications

SMS

Data Analysis

Experimentation

User Experience

Creativity

Project Management

Angi

Sustainability consulting for ESG performance ratings

About Angi

Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.

Milan, ItalyHeadquarters

2017Year Founded

$225.5MTotal Funding

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Competitive compensation.

This position will be eligible for a competitive year end performance bonus & equity package.

Full medical, dental, vision package to fit your needs

Flexible vacation policy: work hard and take time when you need it

Pet discount plans & retirement plan with company match (401K)

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Risks

Increased competition from Thumbtack and TaskRabbit in the home services market.

Consumer shift towards DIY solutions may reduce demand for traditional services.

Potential backlash against ESG ratings could affect Angi Sustainability's credibility.

Differentiation

Angi offers a wide range of vetted home service professionals.

Angi Sustainability provides ESG performance ratings and science-based targets.

Partnerships with organizations like CDP and WWF enhance Angi's credibility.

Upsides

Growing demand for smart home solutions expands Angi's service offerings.

Increased interest in green home improvements aligns with Angi's sustainability focus.

Rising ESG reporting requirements boost demand for Angi Sustainability's services.

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