FourKites

Manager, TAM

Remote

Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain, Logistics, BiotechnologyIndustries

Requirements

Candidates must possess 6+ years of customer-facing experience, 2+ years of technical people leadership experience, an understanding of technical challenges, strong customer-facing skills, detail-orientedness, and strong communication skills. Logistics and supply chain experience is preferred, but not required, and familiarity with Salesforce, Excel, and exception-based reporting is also desired.

Responsibilities

The Manager, TAM will grow and maintain the charter and vision of the Technical Account Management team, prioritize and monitor team activity to ensure timely delivery of customer requests, manage day-to-day activities including capacity planning and staffing, conduct performance reviews and professional development conversations, assist the team in understanding complex requests, partner with Customer Success to identify and deliver product best practices, collaborate with peers across various departments, and recruit team members.

Skills

Customer-facing experience
Technical leadership
Capacity planning
Performance management
Product expertise
Cross-functional collaboration
Team recruitment

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Key Metrics

Chicago, IllinoisHeadquarters
2014Year Founded
$205.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Medical, dental, & vision
PTO
401k with company match
Annual wellness stipend
Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.
Overhaul's $55 million funding round intensifies competition in supply chain visibility.
Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.
The platform integrates real-time data with machine learning for end-to-end supply chain visibility.
FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.
The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.
Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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