Manager, Systems Specialist Operations at Capital One

Riverwoods, Illinois, United States

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Financial ServicesIndustries

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 6 years of experience in IT operations and system support
  • At least 2 years of experience in Project management
  • At least 2 years of experience in Business systems development
  • Preferred: At least 4 years of experience with Capacity, Availability, or Service Level Management
  • Preferred: Previous experience with Change or Problem Management
  • Preferred: ITIL Certification

Responsibilities

  • Strategy development and implementation
  • Data gathering and analysis
  • Process ownership
  • Collaboration and negotiation
  • Acting as a liaison between IT and lines of business
  • Forecasting, in-depth analysis, and reporting
  • Analyzing data to provide recommendations
  • Enabling teams to meet operational goals
  • Application system and process management initiatives
  • Ensuring applications comply with regulatory guidelines and platform design
  • Troubleshooting complex applications
  • Monitoring system performance
  • Identifying enhancements for customer experience

Skills

IT Operations
System Support
Project Management
Business Systems Development
Data Analysis
Capacity Management
Availability Management
Service Level Management
Change Management
Problem Management
ITIL

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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