Manager, Sales Support

United States

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$110,000 – $132,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Biotechnology, SaaSIndustries

Requirements

Candidates should have 5+ years of experience in Sales or Revenue Operations, with at least 2 years in a people management role. Strong business acumen, knowledge of Salesforce CRM and CPQ, and a proven track record of building and scaling sales support processes in high-growth environments are required. Experience coaching teams, setting priorities, fostering accountability, and collaborating across departments is essential. Candidates should be highly organized, operationally minded, possess strong analytical and problem-solving skills with a bias for hands-on execution, and be comfortable navigating ambiguity.

Responsibilities

The Manager, Sales Support will lead, coach, and develop a team of Sales Operations Specialists, providing structure and prioritization to maximize impact. They will drive process improvements across support functions, quoting, and billing, and partner with Sales, Finance, Legal, and Systems teams to align operational needs and resolve issues. This role involves acting as a strategic thought partner on Salesforce and CPQ tools, coordinating system feedback, and contributing to QA and UAT of new processes. The manager will establish operational metrics, monitor team performance, and actively engage in day-to-day operations, providing hands-on support and guidance.

Skills

Sales Support

Sales Operations

Salesforce (SFDC)

CPQ

Process Improvement

Team Leadership

Coaching

Strategic Planning

Operational Excellence

Problem-Solving

Data Alignment

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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