[Remote] Manager, Sales Development at Twilio

Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SaaSIndustries

Requirements

2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
Strong track record of consistently meeting/exceeding quotas
Experience executing an outbound pipe gen motion with a metrics-based approach that balances strategic outreach with key KPIs
Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects
Strong understanding of the cloud communications industry and the role of data in driving business decisions
Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong
Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite

Responsibilities

Coach and develop a high-performing team of 8–12 outbound Sales Development Representatives by providing regular feedback, 1:1 mentoring, and structured training to sharpen prospecting skills and elevate performance
Own team performance metrics such as activity levels, conversion rates, and pipeline contribution by continuously analyzing data to refine outreach strategies and improve results
Collaborate cross-functionally with sales leadership and GTM partners to establish feedback loops and drive a consistent, high-quality pipeline generation cadence that supports closed revenue
Partner with SDRs to refine account targeting strategies, focus on the right buyer personas, and coach on effective messaging tactics and cold calling—grounded in a strong understanding of Twilio’s landscape and how to apply use cases in prospecting
Drive adoption of the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, 6Sense, ZoomInfo, etc.) to streamline workflows and improve efficiency
Address performance gaps through structured coaching plans, proactive HR collaboration, and by creating a culture of psychological safety and continuous feedback
Hire, onboard, and ramp exceptional SDR talent to maintain a high-performing, motivated team

Skills

Outbound Sales

Prospecting

Team Coaching

Performance Metrics

Pipeline Generation

Data Analysis

1:1 Mentoring

Structured Training

Cross-Functional Collaboration

EMEA Sales

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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