Manager, Professional Services at SailPoint

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity Management, TechnologyIndustries

Requirements

Self-directed, highly motivated, and experienced leader thriving in overseeing and building services organizations
Significant experience building and maintaining professional relationships
Comfortable communicating with people at all organizational levels
Exceptional leadership, communication, organizational, and problem-solving abilities
Ability to balance customer, team, and individual needs while contributing to a positive work environment
Exceptional multitasker able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues
Experience identifying growth areas, evaluating best practices, and presenting solutions to everyday problems
Management experience combined with ability to gain deep understanding of SaaS and/or Software delivery practices

Responsibilities

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as the senior point of contact for client escalations
Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
Provide project management duties on occasion for customer engagements as needed
Provide strategic updates on client performance to SailPoint Senior Management, providing regular status updates to account teams and Sales Managers
Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success

Skills

Key technologies and capabilities for this role

LeadershipProfessional ServicesCustomer Relationship ManagementProject ManagementProblem-SolvingCommunicationTeam ManagementRisk ManagementSaaS DeliverySoftware Delivery

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Professional Services Manager role?

The role requires leadership, communication, organizational, and problem-solving abilities, along with being self-directed, highly motivated, an exceptional multitasker, and experienced in building professional relationships.

What is the company culture like at SailPoint?

SailPoint has a fun culture with smart people, innovative work, beautiful offices, and everyone is really nice; it's known as the company where everyone wants to work with awards to prove it.

What makes a strong candidate for this role?

Strong candidates are self-directed leaders with experience building professional relationships, exceptional leadership and communication skills, the ability to multitask and manage deadlines, and a motivation for identifying growth areas and presenting solutions.

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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