Support Engineer (APAC)
SupabaseFull Time
Junior (1 to 2 years)
Candidates should have a proven track record of leading and growing high-performing, technical B2B SaaS support organizations, driving a culture of excellence and empathy. A strong technical background with experience in complex B2B software products, understanding technical concepts, APIs, integrations, and system workflows is essential. Proficiency in using data and metrics for decision-making, familiarity with support organizations, KPIs, and systems like ticketing and analytics are required. Deep care for customer and employee experience, a drive to become a product and industry expert, attention to detail, and a passion for improving processes and coaching teams are also key qualifications.
The Manager, Product Support will lead and grow a regional product support team, shaping support operations within the APAC region. Responsibilities include developing and implementing effective support strategies, monitoring key performance indicators, and resolving escalated customer issues. This role involves partnering with Product, Engineering, and Customer Success teams to address customer needs, maintain support documentation, and enhance the customer experience. The manager will also stay current with industry trends, continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team.
Hiring solutions for scaling companies
Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.