Manager, Pharmacy Growth and Retention at CVS Health

Barrington, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmacy, RetailIndustries

Requirements

High level of agility, strategic thinking, and ability to influence across a matrixed organization
Ability to partner with the Director to execute plans driving acquisition, retention, and readiness across multiple business units
Skill in establishing deep cross-functional relationships throughout the Enterprise (e.g., Store Operations, marketing, growth, field)
Capacity to lead and participate in meetings/calls with corporate partners and retail executives
Ability to follow up on initiatives and KPI performance
Proficiency in navigating ambiguity, being open to change/shift in direction, pivoting work, pushing through obstacles, and asking leaders for help when needed
Strong storytelling and presentation skills to provide updates, insights, and recommendations to leaders
Ability to impact and influence by making strong recommendations supported by data and insights
Results-oriented mindset, using metrics to monitor improvements
Embraces organizational improvement initiatives, acting as a change agent with team and peers
Supports reporting and metrics distribution to multiple cross-functional partners
Provides constructive and positive feedback on new initiatives
Looks for ways to break through implementation barriers
Delivers results by driving efficient and effective execution of products/strategies/deliverables, leveraging peer network for consensus and collaboration
Ensures strong communication channels throughout all levels of leadership, patients, and colleagues with retail stores, including consistent follow-up on action items and feedback
Holds self and team accountable to develop continuous improvement

Responsibilities

Support acquisition execution and retention efforts – assist in day-to-day execution of acquisition initiatives and contribute to strategies enhancing customer retention
Contribute to growth strategy development and retention tracking – collaborate on ideation and refinement of growth strategies, including design and monitoring of retention metrics and performance indicators
Assist in retention tactic implementation – provide operational support for rollouts and management of retention-focused tactics across relevant channels
Partner on leadership and pharmacy growth communications – co-develop presentation materials and visual content for leadership updates and pharmacy growth initiatives
Partner with the Director to execute a plan designed to drive acquisition, retention, and readiness across multiple business units
Drive innovative thinking by building and implementing a wide variety of approaches for a multi-faceted retention strategy, including modern technology and innovative processes
Partner across departments in the Enterprise to support execution of project plans
Lead and participate in meetings/calls with corporate partners and retail executives
Follow up on initiatives and KPI performance
Utilize storytelling and presentation skills to provide updates, insights, and recommendations to leaders
Impact and influence by making strong recommendations with data and insights
Fully embrace organizational improvement initiatives, acting as a change agent
Leverage metrics to monitor improvements and support reporting and metrics distribution to cross-functional partners
Provide constructive and positive feedback on new initiatives to appropriate teams
Ensure strong communication channels throughout all levels of leadership, patients, and colleagues with retail stores, inclusive of consistent follow-up with action items and feedback
Hold self and team accountable to develop continuous improvement

Skills

Customer Acquisition

Customer Retention

Growth Strategy

Strategic Thinking

Metrics Tracking

Performance Indicators

Operational Support

Leadership Communications

Presentation Development

Team Leadership

Matrixed Organization

Pharmacy Operations

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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