Senior Manager, Global Payroll
GroqSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Human ResourcesIndustries
Requirements
Candidates should possess experience in payroll customer care team management or an equivalent amount of experience, along with a deep understanding of local legislation in one or more countries, strong experience in a customer-facing role, problem-solving abilities, and great communication skills. The ability to adapt to a fast-paced, international work environment and a passion for making an impact are also required, as is being a productivity geek and constantly thinking of ways to improve work processes. Fluency in English, both written and spoken, is essential, and experience working remotely is considered a plus.
Responsibilities
As a Manager, Payroll Client Services, you will manage and provide direction to a team of Payroll Client Services Specialists, ensuring effective service delivery and continuous improvement. You will also act as an escalation point of contact for all questions related to employees payroll runs, provide companies and employees support on all Payroll related questions and address their potential issues, manage complex customer escalations and bring them to resolution, and collaborate closely with various teams including Customer experience, Payroll Operations, Benefits, Tax, and Finance to provide best in-class support to clients and ensure answers are provided within strict SLAs.
Skills
Payroll
Customer Care
Problem-solving
Communications
Legislation
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees