Workday HCM/Payroll, Absence & Time Tracking Manager -Global AMS (Application Managed Services)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified
• Description: The Workday HCM/Payroll, Absence and Time Tracking Manager, Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Requirements

• Experience: Minimum of 3-5 years of Workday Consulting experience
• Education: Bachelor’s degree or equivalent experience
• Certifications: Workday certifications (HCM, Payroll, Absence, Time Tracking) required
• Team Leadership: Proven experience leading a virtual team for 2+ years
• Skills:
  • Fast learner
  • Detail-oriented
  • Decisive
  • Comfortable in fast-paced, dynamic environments

Responsibilities

• Lead HCM Workstream: Onshore lead who leads HCM workstream for the assigned set of accounts for Payroll, Absence, and Time Tracking workstream.
• Methodology Execution: Apply and execute various AMS & Implementation methodologies/activities in these Workday HCM engagements.
• Collaboration with GDC: Collaboratively work with our Global Delivery Center (GDC) team on day-to-day activities, incidents, root cause analysis and other work requests.
• On-Call Support: Provides on-call support and holiday coverage as required.
• SLA Adherence: Deep knowledge in SLA constructs and adherence.
• Stakeholder Coordination: Coordinate with external and internal stakeholders to create high business impact.
• Operational Efficiency: Contribute to the operational efficiency of the Workday practice.
• Reporting Dashboards: Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for HR and the business at large.
• Issue Resolution: Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• System Maintenance: Maintains the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits.
• User Needs: Ensures system design fits the needs of the user.
• Project Management: Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment.
• Team Delivery: Drive continual business processes improvements throughout the organization.
• Team Leadership: Lead a team of Workday consultants across multiple engagements.

Application Instructions

• Not specified