Manager, Marketing Automation & Client Strategy

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $100,000 - $120,000 (average base salary pay range)
• Bonus Potential: May be considered for a discretionary annual bonus.
• Location Details: Fully remote within the United States, requiring eligible working rights and sufficient time zone overlap for team collaboration.

Xplor is seeking a Manager, Customer Success - CRM Consulting for its Fitness and Wellbeing Vertical. This role involves leading a team of Marketing Consultants and CRM Programmers to deliver exceptional consultative services, driving Xplor Growth product adoption and enhancing customer experience. The position is focused on building a scalable consultative program to maximize client value, product adoption, and customer satisfaction. The ideal candidate is passionate about customer experience, boutique fitness, and marketing automation, with a metrics-driven approach and a customer-centric mindset.

Requirements

• Passion for customer experience, boutique fitness, and marketing automation.
• Engaging and dynamic personality.
• Metrics-driven approach.
• Ability to reinforce a customer-driven mindset and culture.
• Strong relationship-building skills.
• Deep understanding of the product.
• Passion for the industry served.
• Ability to mentor a team of consultants and advance the organization.
• Curiosity and empathy.
• Motivation by meaningful work.
• Resonance with Xplor's four core values.
• Positive outlook.
• Comfort with ambiguity.
• Ability to thrive in an ever-evolving and complex environment.
• Big picture thinking and execution capabilities (tactical and strategic).
• Ability to aim high and prioritize people.

Responsibilities

• Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets, including customer conversion and retention, product adoption, account health, CSAT, and NPS.
• Foster a collaborative and high-performance team culture focused on continuous improvement and client success.
• Further develop the existing Marketing Solutions program to drive business revenue and new customer acquisition.
• Act as the voice of the customer within the organization, influencing product development and improvements based on customer and team feedback.
• Partner with other Managers of Customer Success and CSMs on Xplor Growth-related escalations to reduce churn and improve customer sentiment.
• Manage competing priorities in an ever-changing environment with expert prioritization.

Company Description

At Xplor, our mission is to help people make the most of each day by providing cloud-based, intuitive technology solutions for small and medium-sized businesses. These solutions help businesses manage the complexities of running and growing, allowing owners to focus on their passions. Xplor Pay offers secure, transparent, fast, and accurate payment processing without hidden fees, built on our proprietary platform. We are united by our purpose of helping people succeed and foster strong personal connections within our team and with our products.