Manager, IT Engineering

Richmond, Virginia, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Security, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience. A minimum of up to 6 years of experience in IT is required, with at least 3 years in a people management role leading and developing technology teams. Strong understanding of IT infrastructure, including networks, servers, cloud technologies, and common enterprise applications, is essential. Proven experience in managing IT operations, such as service desk support, incident management, and problem resolution, is necessary. Candidates must also have proven experience managing IT projects from start to finish with minimal supervision, a passion for exceptional customer service, and a commitment to fostering an inclusive team environment. Experience with macOS and Windows endpoint management, MDM tools like Jamf and Intune, and workforce identity tools like Okta and Lumos are preferred qualifications.

Responsibilities

The IT Manager will lead and mentor a team of IT leads and engineers, manage the day-to-day functions of the IT help desk team, and serve as an escalation point for complex incidents. They will mentor, develop, and coach IT professionals, ensuring technology and process consistency across all SimpliSafe locations. The role involves understanding end-user needs, creating positive IT experiences, and planning, executing, and monitoring OKRs and KPIs. The IT Manager will contribute to the overall IT strategy, lead technology projects and deployments, and maintain strong relationships with external vendors, monitoring SLAs.

Skills

IT Help Desk Management

Team Leadership

Mentoring

Incident Management

IT Support

People Management

Coaching

Project Management

Strategic Alignment

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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