Manager, Inbound Operations at Brooklinen

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, E-commerce, LogisticsIndustries

Requirements

3–5 years of progressive experience in supply chain, global logistics, or operations, ideally within high-growth consumer products or mid-market organizations
At least 1 year of management experience with proven people leadership and associate development
Hands-on experience managing inbound freight, including budget ownership, variance tracking, and cost reporting
Strong vendor management skills, with experience running RFPs, leading QBRs, and enforcing SLAs
Ability to manage complex projects, align cross-functional teams, and influence stakeholders across Finance, Planning, and Product Development
Knowledge of customs compliance, HTS classification, and duty/tariff schedules
Excellent communication and presentation skills, with the ability to deliver insights to senior leadership
Continuous improvement mindset with a track record of building scalable, efficient processes

Responsibilities

Lead day-to-day inbound logistics operations with a focus on efficiency, scalability, and compliance
Develop and refine inbound strategy to balance cost, speed, and service
Champion process improvements that streamline workflows and reduce costs
Own data accuracy and reporting across logistics systems and tools including NetSuite
Deliver actionable insights and KPIs (e.g., landed cost accuracy, duty and tariff schedules, transit times, container and floor-loaded utilization, receiving SLA adherence) to inform business decisions
Proactively identify trends, issues, and solutions to improve performance
Build and manage relationships with global freight forwarders (air, ocean, and OTR), brokers, and logistics partners
Run RFPs and QBRs to ensure accountability, service quality, and cost competitiveness
Partner cross-functionally to align inbound performance with business needs
Oversee customs compliance and tariff assessments to reduce risk and optimize costs
Partner with 3PLs to drive accuracy, speed, and clear communication
Maintain inbound forecasts and proactively address potential constraints
Manage, coach, and develop junior associates
Set clear goals and KPIs, ensuring accountability and continuous improvement
Mentor and foster career growth aligned with Brooklinen’s competency framework
Partner with Planning, Sourcing, and Product Development to align logistics with supply chain strategy
Act as subject matter expert on inbound processes and systems
Support integration of inbound operations across new channels
Own and manage inbound freight budget, forecasting, and reporting
Monitor spend vs. budget, communicate drivers, and implement corrective actions
Provide insights during quarterly and annual P&L reviews
Stay current on logistics trends to anticipate risk and maintain best-in-class operations
Support strategic supply chain initiatives from Operations leadership

Skills

NetSuite

Inbound Logistics

Supply Chain Management

Customs Compliance

Freight Forwarding

Vendor Management

Data Analysis

KPIs

Process Improvement

RFPs

QBRs

3PL Management

People Management

Brooklinen

Direct-to-consumer home textile retailer

About Brooklinen

Brooklinen specializes in high-quality home textiles such as sheets, towels, pillows, comforters, and loungewear, targeting consumers who want to enhance their home living experience with premium yet affordable products. The company designs and manufactures its own items, selling them directly to customers through its website, brooklinen.com. This direct-to-consumer model allows Brooklinen to eliminate middlemen, resulting in luxury-quality products at lower prices compared to traditional retail. They often bundle products for savings and create urgency with limited edition items, encouraging repeat purchases. Customer satisfaction is a priority, reflected in their extensive positive reviews and high retention rates, with over 500,000 satisfied customers. Brooklinen aims to provide high-quality home essentials while maintaining a strong focus on customer experience.

New York City, New YorkHeadquarters

2014Year Founded

$58.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer GoodsIndustries

51-200Employees

Benefits

401(k) plan with a 4% match

100% paid parental leave for ALL new parents

Budget for learning and development

Fun team outings

Risks

Increased competition from brands like Parachute and Target may impact market share.

Brooklinen's kids' collection may not resonate with existing customers, risking unsold inventory.

The saturated laundry care market poses challenges for Brooklinen's Essential Detergent line.

Differentiation

Brooklinen cuts out middlemen to offer luxury-quality products at lower prices.

The company focuses on customer satisfaction with over 50,000 five-star reviews.

Brooklinen's direct-to-consumer model allows better control over customer experience and product quality.

Upsides

Increased demand for eco-friendly products aligns with Brooklinen's Organic Collection.

Collaborations with brands like Sesame Street enhance brand visibility and attract new customers.

The rise of e-commerce allows Brooklinen to reach a wider audience without physical stores.

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