Manager, Implementation

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: [Not Specified]

Spring Health is revolutionizing mental healthcare by removing barriers to access. Our clinically validated technology, Precision Mental Healthcare, delivers tailored care including therapy, coaching, and medication. We partner with over 450 companies, including Microsoft, Target, and Delta Airlines, serving 10 million people globally. Our platform demonstrates a net positive ROI for employers, validated by external sources. With Series E funding, our valuation is $3.3 billion, and we are expanding our team to make mental healthcare accessible to everyone.

The Manager, Implementation, reporting to the Director, Implementation, will provide functional and strategic leadership to a team of Implementation Managers. This role supports direct, resold, and payer customers, creating excellent first impressions and ensuring customer success. The position involves cross-functional collaboration and requires a candidate who thrives in a fast-paced environment, makes strategic decisions, and is willing to engage with details.

Requirements

• [Not Specified]

Responsibilities

• Day-to-Day Operations & Support:
  • Oversee a team of Implementation Managers and their onboarding requirements.
  • Act as a leader and advocate for the development of the Implementation Managers.
  • Serve as a point of escalation and additional support for onboarding customers.
  • Ensure alignment with and achievement of defined team KPIs and effective KPI reporting to leadership.
• Customer & Stakeholder Engagement:
  • Attend and support customer engagements throughout the onboarding process, including project kickoffs, implementation workshops, and 1:1 customer leadership touchpoints.
  • Lead and support cross-functional collaboration to ensure alignment among internal and external stakeholders.
  • Act as a thought leader on best practices for implementing new products/services within Spring Health’s systems.
• Process Improvement:
  • Continuously define and deploy implementation strategies that deliver effective, efficient, and consultative support aligned with department business goals.
  • Collaborate cross-functionally to design and implement scalable, automated processes and features for long-term operational efficiency.
  • Oversee customer non-standard requirements, including intake, resource alignment, and process maturation.

What success looks like in this role:

• Customer Satisfaction: Consistently high customer implementation satisfaction scores.
• On-Time Launches: Customer onboardings (internal configurations, eligibility files, SSO, etc.) launch on-time.
• Quality Launches: On-time platform configurations and error-free quality assurance.
• Onboarding: [Incomplete]

Company Information

• Mission: To eliminate every barrier to mental health.
• Culture: Award-winning, passionate, and mission-driven team.
• Leadership: Supported by leaders in psychiatry.
• Funding: Backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.
• Partners: Over 450 companies, including Microsoft, Target, and Delta Airlines.
• Valuation: $3.3 billion (Series E Funding).