Manager HR Central at Republic Services

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

Requirements

Strong experience in HR Shared Services, with a focus on employee lifecycle management
Proficient in using ServiceNow for case management and Workday as HR information system
Excellent analytical skills with a data driven approach to decision making
Customer-focused mindset with a commitment to delivering high-quality HR services and support to internal stakeholders
Experience in coordinating with HRIS team and leading various process improvement projects and initiatives

Responsibilities

Implement and enforce standardized operating procedures (SOPs) within HR Shared services to ensure consistency and compliance
Act as a subject matter expert and point of escalation for team members, assisting with resolving complex or escalated inquiries in the case management tool to manage peak volume levels
Regularly analyze data to identify trends and opportunities for standardization, process enhancements, and continuous improvement
Implement strategies to measure and elevate employee experience and satisfaction within HR Shared services
Provide regular and comprehensive report outs to leadership, detailing performance and satisfaction metrics, achievements, and areas of improvement
Lead and manage the HR shared services team, including recruitment, training, performance management, and professional development
Monitor staff workload, provide guidance, and oversee case management to ensure deadlines and service levels agreements (SLAs) are met, keeping leadership informed on activity and performance issues
Develop and implement HR shared services strategies, policies, and procedures to streamline processes, enhance efficiency, and improve service delivery
Oversee the delivery of HR services with a focus on employee lifecycle including employee data management, onboarding, offboarding, benefits administration, payroll processing, and HRIS maintenance
Ensure compliance with relevant laws, regulations, and company policies in all HR shared services activities
Collaborate with HR business partners, department heads, and other stakeholders to understand their needs and align HR shared services initiatives with organizational goals and priorities
Develop and maintain strong relationships with internal and external stakeholders, vendors, and partners to support HR shared services objectives and initiatives
Stay updated on HR best practices, trends, and technologies to ensure the effectiveness and relevance of HR shared services processes and solutions
Manage the development and continuous enhancement of HR knowledge base content, the development of reference documentation, and training to ensure readiness in responding to broad HR subject matter, accurately and consistently
Perform other job-related duties as assigned or apparent including projects and initiatives such as system implementation, process optimization, and service expansions