Job Title: Manager, Workload Management

Employment Type: Full-Time

Position Overview

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

The Workload Management team is an integral part of Smarsh Fabric, the platform that underpins our enterprise applications. This team is dedicated to developing robust, scalable, and secure data solutions that empower our products to deliver exceptional value to our customers. Embracing a DevOps culture, the team adheres to Site Reliability Engineering principles, including proactivity, automation, cross-functional collaboration, and data-driven decision-making.

Responsibilities

• Lead and mentor a team of engineers responsible for managing Smarsh’s data store clusters and associated infrastructure.
• Drive the design and implementation of scalable, secure, and high-availability solutions for MongoDB and other data stores.
• Collaborate with cross-functional teams to align engineering efforts with business objectives.
• Foster a culture of continuous improvement, automation, and innovation within the team.
• Ensure adherence to best practices in security, reliability, and performance across our data systems.
• Collaborating with Technical Product Management, manage team capacity, prioritize tasks, and ensure timely delivery of projects.
• Participate in strategic planning and contribute to the technical roadmap for the Workload Management team.
• Advocate for and implement platform engineering principles within the team.
• Support the team during on-call rotations and critical incidents, ensuring system reliability and availability.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 2 years in a management position.
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and their associated data services.
• Strong experience in at least one programming language (e.g. Python, Java, Go).
• Familiarity with IaC/IfC tools (e.g. Terraform).
• Experience with containerization and orchestration technologies, particularly Kubernetes.
• Proven ability to lead and mentor engineering teams, fostering collaboration and growth.
• Strong problem-solving skills and attention to detail.
• Strong communication skills and ability to work effectively with stakeholders across the organization.
• Experience managing teams responsible for both development and production support.
• Proven ability to lead through change and guide teams through ambiguity.
• Experience running production workloads at scale on AWS.

Preferred Qualifications

• Familiarity with technologies such as Elasticsearch, Kafka, MongoDB, or similar systems.
• Proficiency in Python.
• Experience implementing and advocating for platform engineering principles.

Company Information

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

What We Offer

• Competitive salary along with company bonus
• Strong maternity and paternity scheme
• A workplace pension scheme
• Take what you need holiday package
• Private medical insurance
• Dental plan
• Group life assurance
• Group income protection
• Employee assistance programme
• A monthly wellness allowance
• Adoption assistance
• Stock options

Application Instructions

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants wi...