Thumbtack

Manager, Enablement Design

United States

Thumbtack Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Online Home Services PlatformIndustries

Requirements

Candidates should possess 5+ years of experience in a leadership role managing instructional design, L&D, or enablement teams, preferably in high-growth or fast-changing environments. They must have deep expertise in instructional design, including the ability to create effective and engaging learning solutions based on adult learning theory and best practices. Technical fluency with learning tech stacks, content authoring tools, and ideally, AI-based solutions for content development and management is required.

Responsibilities

As the Manager, Enablement Design, you will lead and inspire a team of instructional designers and a multimedia producer to build high-impact learning programs that drive performance and support key business priorities. You will oversee the end-to-end creation of programs supporting new hire onboarding, continuous learning, and product or process changes. You will collaborate cross-functionally to identify learning needs, align on goals, and co-create training that supports business objectives and user experience. Additionally, you will streamline systems and processes, innovate with learning technology, and measure program effectiveness to continuously improve learning outcomes.

Skills

Instructional Design
Multimedia Production
Learning Program Development
Performance Improvement
AI Technologies
Process Optimization
Strategic Planning
Team Leadership

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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