Manager, Digital Technology – GTM AI & Strategy

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role offers a rare opportunity to sit at the intersection of cutting-edge AI innovation and go-to-market strategy. You'll work directly with senior leaders to shape how AI transforms Sales, Marketing, and Partnerships, while gaining exposure to both business and technical stakeholders across the organization. It's an ideal position for someone who enjoys solving complex problems, building executive-facing narratives, and driving real impact from emerging technologies. With high visibility, strategic scope, and hands-on involvement in AI value creation, this role is a strong launchpad for future leadership in tech strategy or product innovation.

What you get to do in this role:

Support the Director of GTM and AI Strategy in:

• Shaping and documenting AI and tech strategy for each of our Sales, Partner and Marketing teams
• Assessing opportunities to deploy AI on behalf of GTM teams by running innovation workshops and developing business cases to determine value
• Conducting analyses to determine the value created by technology and AI use cases, and make recommendations on how to increase impact for each use case
• Developing executive-level presentations that describe the value our AI use cases have created
• Conducting interviews and research to help define our AI and technology playbook (e.g., operating and governance model improvements between business, product and technical stakeholders)

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of work experience
• Foundational knowledge of product, technical and GTM concepts
• Experience solving complex, ambiguous problems
• Experience working with and presenting information to business and technical stakeholders
• Ability to handle multiple competing priorities in a fast-paced environment
• Management consulting experience is a plus, but not required

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the applicati