Manager, Digital Technology – GTM AI & Strategy

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Artificial Intelligence, SoftwareIndustries

Requirements

Candidates should have at least 5 years of work experience, with foundational knowledge of product, technical, and go-to-market concepts. Experience in leveraging AI into work processes, decision-making, or problem-solving is essential, along with a proven ability to solve complex, ambiguous problems and present information to both business and technical stakeholders. The ability to manage multiple competing priorities in a fast-paced environment is required, while management consulting experience is considered a plus.

Responsibilities

The Manager, Digital Technology will support the Director of GTM and AI Strategy by shaping and documenting AI and tech strategy for Sales, Partner, and Marketing teams. This role involves assessing AI deployment opportunities through innovation workshops and developing business cases to determine value. Responsibilities include conducting analyses to quantify the value created by technology and AI use cases, making recommendations for increased impact, and developing executive-level presentations on AI value creation. Additionally, the role requires conducting interviews and research to help define the AI and technology playbook, including operating and governance model improvements between business, product, and technical stakeholders.

Skills

AI Strategy

Go-to-Market Strategy

Salesforce

Marketing

Partnerships

Business Cases

Value Analysis

Executive Presentations

Innovation Workshops

Technology Playbook

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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