Deel

Manager, Customer Success, SMB | EMEA

Spain

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
HR Tech, SaaS, Fintech, Global EmploymentIndustries

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

  • Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
  • Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
  • Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
  • Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
  • Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Qualifications

  • You have proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
  • You are driven, think on your feet, and thrive in a fast-paced, challenging environment
  • You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
  • You are data oriented
  • You have experience working with clients and team members from multiple countries and across multiple time zones, preferred
  • You have experience working on a remote team, preferred
  • You are based in EMEA timezone, preferred
  • You have experience working at a high growth start-up or scale up, preferred
  • You have Fintech or HRtech experience, preferred
  • You are multilingual, preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy:

  • Stock grant opportunities dependent on your role, employm

Skills

Customer Success
SMB
EMEA
Global Teams
Payroll
HR Platform
SaaS
Team Management
Client Relationship Management
Account Management
Salesforce
CRM
Communication
Problem-Solving

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.

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