Manager, Customer Success

North America

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Biotechnology, Automation, Artificial IntelligenceIndustries

Requirements

Candidates must have at least 8 years of customer success management experience in a SaaS enterprise software company and over 3 years of experience managing a Customer Success portfolio with direct oversight. The role requires a remote presence based in EST, with key attributes including customer centricity, teamwork, resourcefulness, attention to detail, and a get-it-done attitude.

Responsibilities

The Manager of Customer Success will lead a team of Customer Success Managers, driving operational excellence and continuous improvement. They will manage a portfolio of enterprise and strategic accounts, focusing on retention, adoption, value realization, and CSAT, while analyzing data to identify expansion opportunities and account risks. This role involves mentoring the CSM team, partnering with sales for expansion and renewal strategies, developing success plans, and shaping the engagement model for strategic CSMs. Collaboration with cross-functional teams like Sales, Product, and Go-to-Market is also a key responsibility.

Skills

Customer Success Management

Account Management

Enterprise Accounts

Strategic Accounts

Retention Strategies

Adoption Strategies

Value Realization

CSAT

Data Analysis

Risk Management

Team Leadership

Mentoring

API Integration

Automation

AI Platforms

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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