Manager - Customer Service at Stryker

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Experienced in high-volume service environments (e.g., insurance, finance, or call centers) where urgency and accuracy are critical
Strategic thinker able to improve processes across teams and systems
Culture builder known for creating engaged, high-performing teams
Change-ready and resilient, comfortable leading transformation, gaining buy-in, and navigating complexity
Excellent communicator able to manage stakeholder expectations, lead through influence, and engage teams

Responsibilities

Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions
Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives
Balance strategy and action – guide team direction while addressing big issues and supporting day-to-day leadership
Collaborate cross-functionally with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes
Oversee third-party operations – manage vendor relationships, including offshore processing support
Work closely with senior leaders to position for broader leadership opportunities

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer Service ManagementProcess ImprovementChange ManagementStakeholder ManagementVendor ManagementOperational ExcellenceTransaction Processing

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers hybrid work flexibility and is based in Sydney, Brisbane, or Melbourne.

What salary does this position offer?

This information is not specified in the job description.

What experience and skills are required for this Customer Service Manager role?

Candidates need experience in high-volume service environments like insurance, finance, or call centers, strategic thinking for process improvement, culture-building for high-performing teams, resilience in leading change, and excellent communication skills.

What is the team structure like for this position?

You will oversee three Team Leaders managing a combined frontline team of 25+ focused on customer transactions.

What benefits and opportunities does Stryker offer for this role?

The role provides hybrid flexibility, professional development, meaningful benefits from day one, career progression pathways, and the chance to work in a purpose-driven team supporting life-changing surgeries.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees