Senior Customer Success Manager
Ironclad140,000 - 170,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Sales, Sales ManagementIndustries
Requirements
Candidates should possess a Bachelor’s degree or equivalent global experience, along with 3-5 years of demonstrated success in Renewals, Sales, or Account Management leadership roles, including a strong track record of building high-performance teams within a software sales environment. They should also have proven success in overachieving quota and KPIs, coupled with strong organizational, operational, and analytical skills, and effective communication skills.
Responsibilities
The Manager of Renewals will lead a team of Customer Renewal Managers to achieve individual and team quotas, ensuring renewal forecast accuracy, prioritization, and on-time execution. They will strategize for effective negotiation, early renewal closing, risk mitigation, and account de-escalation, driving short-term and long-term revenue impact by minimizing financial attrition and securing favorable terms. Responsibilities also include daily forecast management, renewal hygiene, identifying customer requirements, uncovering issues, demonstrating strong account management capabilities, partnering with regional relationships, conducting weekly 1:1’s with CRMs, providing coaching and training, and offering creative solutions for complex deals.
Skills
Account Management
Renewal
Sales
Quota Achievement
Negotiation
Risk Mitigation
Forecasting
Team Leadership
Communication
Strategic Planning
SailPoint
Provides identity security solutions for enterprises
About SailPoint
SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.
Key Metrics
Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees