Manager, Customer Experience (CX) at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills: Communication, Customer Experience (CX), Detail-Oriented
Understand and apply Operating Principles
Own the customer experience
Be enthusiastic learners, users and advocates of technology, products and services, especially digital tools
Win as a team by working together and being open to new ideas
Be an active part of the Net Promoter System (join huddles, make call backs, elevate opportunities)
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors and communities

Responsibilities

Review fact sheets, social media, news releases, photographs, scripts, motion pictures, or audio recordings to media representatives and other persons interested in publicizing company's activities or message
Promote goodwill through publicity efforts such as speeches, exhibits, films, tours and question/answer sessions
Represent, coordinate and supervise public relations activities that facilitate communication of the organization’s message to internal and external publics
Delegate activities/projects among less experienced assistants to ensure timely results; monitor progress and provide guidance as appropriate
Serve as liaison with PR agencies, news agencies and event organizers to ensure project goals are met and timetable/budget parameters are kept
Write/edit significant internal and external communications pieces including management speeches and parts of annual reports
Focus direction and efforts on understanding what audience is to be reached and with what message
Work with outside vendors for quotes for all community investment program items, premium items, print materials and fulfillment process
Plan and conduct public relations programs designed to create and maintain a favorable public image for the company
Plan and direct development and communication of information designed to keep public informed of Company's programs, accomplishments, or point of view
Organize a significant flow of work and meet appropriate deadlines while representing the organization
Other duties and responsibilities as assigned

Skills

Public Relations

Social Media

News Releases

Speech Writing

Event Coordination

Media Liaison

Content Editing

Project Management

Communication Strategy

Stakeholder Engagement

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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