Manager, Customer Engagement Strategy and Operations - Manufacturing/TMT

Santa Clara, California, United States

Auto‑apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should have a minimum of 5 years of work experience in an operational or project coordination role, experience leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving, and executive presence with excellent verbal and written communication skills.

Responsibilities

This role involves coordinating customer and internal engagement logistics for the GM of TMT & Manufacturing, driving prioritization of customers and partners, attending customer meetings, capturing takeaways, maintaining milestones, tracking action items, supporting cross-functional coordination, developing key metrics, managing executive-level special projects, establishing a deep understanding of ServiceNow’s product offerings, and contributing to documentation and streamlining of customer engagement best practices.

Skills

Customer Engagement

Strategy

Operations

Cross-functional Coordination

Customer Lifecycle Management

Executive Communication

Product Knowledge

Sales Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free