Manager, Collections

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, LendingIndustries

Requirements

Candidates should possess a minimum of 5-7 years of experience in loan collections or recovery, with at least 2 years in a leadership or supervisory role. Proven experience managing a high-performing collections team in a commercial or financial services environment is required, along with strong verbal and written communication skills, and proficiency in Microsoft Office. A confident approach to negotiation and conflict resolution, along with the ability to manage multiple priorities under pressure and meet recovery targets, is essential. Working knowledge of financial documents, business loan structures, and legal recovery processes is also necessary.

Responsibilities

The Manager, Collections will lead, mentor, and support a team of Collections Agents, driving accountability and performance in business loan recovery. This role involves setting clear goals, monitoring KPIs, and conducting performance reviews. Responsibilities include developing training programs, proactively contacting delinquent business clients, negotiating payment terms, and analyzing borrower financial information to tailor repayment solutions. The manager will implement strategies to reduce delinquency and charge-offs, maintain accurate documentation, and collaborate with Credit, Risk, and Legal teams on case strategy and legal recovery actions. They will also serve as a key point of contact for borrowers, resolve disputes, ensure regulatory compliance, identify portfolio risks, and support strategic initiatives.

Skills

Collections

Negotiation

Leadership

Mentoring

Performance Management

KPI Monitoring

Training Development

Loan Recovery

Regulatory Compliance

Risk Management

Credit Analysis

Mulligan Funding

Provides working capital loans to businesses

About Mulligan Funding

Mulligan Funding provides working capital loans specifically designed for small and medium-sized businesses in the United States. Their loans help business owners manage cash flow, expand operations, or cover unexpected expenses. The loan process is straightforward, allowing for quick approvals and flexible repayment options, which is a significant advantage over traditional banks that often have lengthy procedures. Mulligan Funding assesses the creditworthiness of applicants using both technology and human expertise, enabling them to offer competitive rates tailored to the unique needs of each business. The company's goal is to build long-term relationships with clients by providing reliable financial assistance that supports their growth and success.

San Diego, CaliforniaHeadquarters

2008Year Founded

$15MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Gym Membership

Employee Referral Bonus

Company Social Events

Risks

Increased competition from fintech companies could erode their market share.

Rising interest rates may reduce demand for their loan products.

Economic downturns could increase default rates, impacting profitability.

Differentiation

Mulligan Funding offers a personalized service with direct access to financing experts.

They provide quick approval and funding, often within 1-2 business days.

Their focus is on small to medium-sized businesses with unique financial needs.

Upsides

Partnerships with fintech companies expand their reach and accessibility through digital platforms.

Increased demand for alternative lending as traditional banks tighten lending criteria.

Growing trend of small businesses seeking quick and flexible financing options.

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