Collections Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Benefits AdministrationIndustries

Requirements

Candidates should have at least 2 years of experience in collections, payment application, or AR within a fast-paced or high-growth company, preferably in tech or SaaS. Familiarity with complex billing models and hands-on experience with accounting or ERP systems like NetSuite, QuickBooks, or Maxio are required. Strong Excel or Google Sheets skills, exceptional communication, organizational, and problem-solving abilities are essential, along with the ability to work independently and adapt to change. Prior insurance or healthtech experience is preferred.

Responsibilities

The Collections Specialist will manage the end-to-end collections process for customer accounts, including outreach, follow-ups, and dispute resolution, while communicating professionally with clients to resolve outstanding balances. They will accurately apply payments, credits, and adjustments to customer accounts, reconcile unapplied cash, and manage daily cash postings. Additionally, the role involves identifying process inefficiencies, recommending solutions, supporting new tool implementations, maintaining AR aging reports, tracking collections KPIs, and assisting with monthly close processes.

Skills

Collections

Customer Outreach

Payment Application

Reconciliation

Dispute Resolution

Cash Application

Financial Reporting

Customer Relationship Management

HealthJoy

Digital platform for virtual healthcare services

About HealthJoy

HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.

Chicago, IllinoisHeadquarters

2014Year Founded

$105.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Parental Leave

Short Term Disability Insurance

Long Term Disability Insurance

Flexible Paid Time Off

HSA contribution match

Stock Options

Risks

Increased competition in the digital healthcare space could impact market share.

Data privacy risks may arise from platform integrations like with Springbuk.

Regulatory changes around AI in healthcare could require costly platform adjustments.

Differentiation

HealthJoy offers a personalized digital benefits wallet for employees.

The platform integrates existing benefits for a seamless user experience.

HealthJoy provides 24/7 access to virtual healthcare services and live support.

Upsides

HealthJoy's AI technology enhances personalized benefits guidance.

The platform's flexibility allows it to scale with company benefits offerings.

HealthJoy's partnerships expand its reach and improve healthcare outcomes.

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